- Order Processing Time
All orders are processed within 1–3 business days, excluding weekends and public holidays.
Once your goods are dispatched, you will receive a shipping confirmation email that includes your tracking information.
During major promotions, holiday sales and peak shopping periods, processing time may be extended to 3–5 business days due to increased order volume.
- Estimated Delivery Times by Country
Delivery lead times vary based on your destination and the shipping carrier we use.
United States
Standard Shipping: 5–8 business days
Expedited Shipping: 3–5 business days
Canada
Standard Shipping: 7–12 business days
United Kingdom
Standard Shipping: 6–10 business days
Australia
Standard Shipping: 7–14 business days
European Union
Standard Shipping: 6–12 business days
Other International Destinations
Standard Shipping: 8–18 business days
All delivery times are estimates only. Potential delays may be caused by carrier disruptions, customs clearance, severe weather or local logistics issues.
- Shipping Fees
Shipping charges are calculated automatically at checkout according to your delivery location and selected shipping method.
We offer free shipping for all orders over $80, and this offer will be clearly displayed on Serenalu store pages while active.
- Shipping Protection (Optional – Powered by SEEL)
To protect your aprons and kitchen textiles during transit, we provide optional shipping protection serviced by SEEL at checkout.
This protection covers:
Packages lost while in transit
Items damaged during delivery
Parcels stolen after successful delivery
If you choose to add shipping protection to your order, you can submit claims directly via the SEEL portal using your Serenalu order number.
Please note:
Shipping protection is entirely optional.
Orders without protection will only be covered under the carrier’s standard liability policy.
All claim approvals and requirements are subject to SEEL’s terms and conditions.
For claim support, please contact: support@serenalu.com
- Customs, Duties & Taxes
International shipments may incur customs duties and import taxes set by local authorities. These fees are the sole responsibility of the customer.
Serenalu will not be held responsible for delivery delays resulting from customs inspection and processing.
- Tracking Information
Tracking numbers will be issued once your order ships. Please allow 24 to 48 hours for tracking details to update on the carrier’s official system.
- Incorrect Address Disclaimer
Customers are required to provide accurate and complete shipping information when placing orders.
If a package is returned to us due to an incorrect address, the customer will need to pay extra shipping costs for redelivery.
- Lost or Delayed Shipments
If your package does not arrive within the estimated delivery period, please contact our customer service team. We will assist you to look into the shipment and resolve related issues promptly.