We Value Your Privacy
Your privacy is very important to us. Part of our operation of this website involves collecting and using your information.
This policy explains what types of information we collect and how we use that information so that you can choose how we collect and use your information.
Our privacy policy may change, so please check back periodically.
Will my order be shipped discreetly?
We understand the sensitive nature of our products, so all products are shipped as discreetly and anonymously as possible.
What information will appear on my credit card statement?
We are committed to protecting your privacy, even on your credit card statement. Our name will never appear on your statement.
What information do we collect?
Generally, you can visit this website without revealing your identity or any personal information. Information collected online can generally be categorized as anonymous information or personally identifiable information. Anonymous information is information that cannot be linked to a specific individual’s identity. Personally identifiable information is information that can uniquely identify a specific user, such as name, address, or telephone number.
An example of anonymous information is that while this website may record the number of visits to a particular page over a given period, it does not necessarily tell us the name or other identifying information of each visitor. Many users of this website choose not to provide any personally identifiable information; therefore, these users are anonymous to us, and any data we collect about their use of this website is anonymous information.
What anonymous information is automatically collected when I visit the website?
When you visit our website, we collect some technical and routing information about your computer. For example, we record environmental variables such as browser type, operating system, and CPU speed, as well as your Internet service provider’s Internet Protocol (IP) address, in an effort to provide you with the best service.
We also record search requests and results to ensure the accuracy and efficiency of our search engine. We use your IP address to track your use of the website, including the pages visited and the time spent on each page. We collect this information and use it to measure website usage and improve its content and performance.
All information that your browser automatically submits to us is considered anonymous information. When we share such information with third parties, this information cannot be traced back to any specific user and will not be used to contact you.
We do not sell your personal information to third parties, but we may use it in specific circumstances to provide customized advertising or promotions.
What are cookies?
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns to the site. Serenalu uses cookies to help Serenalu identify and track visitors, their usage of the Serenalu website, and their website access preferences. Serenalu visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Serenalu website, with the drawback that certain features of the Serenalu website may not function properly without the aid of cookies.
How do we use the information we collect?
We only collect personally identifiable information to provide the services you request, generate statistical research, conduct market research, improve products and services, send you surveys, and notify you of new products and any other changes to our website or services that may affect you. When you submit personally identifiable information to us, you understand and agree that we may access, store, and use this information for the purposes described above. We will not sell or provide any personally identifiable information to any third party.
We may be required to provide personally identifiable information to relevant government authorities upon request from law enforcement or judicial authorities. If requested by law enforcement or judicial authorities, we will provide this information upon receipt of the relevant documentation. We may also disclose information to law enforcement or other third parties if we believe it is necessary to protect the safety and well-being of our employees or to enforce our terms of use.
We may share payment information with third-party payment processing services, but only to the extent necessary to process transactions.
Is the website secure?
We operate a secure data network protected by industry-standard firewalls and password protection systems. We regularly review and improve our security and privacy policies, and only authorized personnel have access to the personally identifiable information provided by our users. However, we do not guarantee that unauthorized or accidental disclosures will never occur. You can request that we delete your personal data at any time, and we will process your request in accordance with applicable laws.